Privacy Policy

 

 

“we do not store credit card details nor do we share customer details with any 3rd parties”

 

Emergencyplumbers24hr.co.uk ("we", "our" or "us") is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you if we gather, define, and utilise personal information such as your:

  • name;
  • address;
  • home telephone number;
  • date of birth;
  • payment details (Direct Debt, credit/debit card number,Paypal);
  • property type;
  • email address

(together, the "Information").

It is also intended to assist you in making informed decisions when using our Website and our products and services.

Please take a minute to read and understand the policy.

We do not store or collect any payment Information.

 

The only information we collect and hold about you is the job address and amount charged and paid,

 

Payments are through the worlds best secure online payment facility - PayPal.

 

You can contact us at any time at: respondquickmaintenance@hotmail.co.uk or by telephone - 07956268406

 

Emergencyplumbers24hr.co.uk is the data controller of Your Information for the purposes of any Act when using our website.

 

Delivery Policy

 

Our aim is for an attendance of 30 - 90 minutes of the deposit paid, unless a request has been made for an alternative time and date otherwise.

Our national average attendance time is 45 minutes, day or night.

Payments made go towards the hourly rate and parts if required, we do not charge a call out fee.

The tradesman's time starts from the time of arrival.

All payments are to be paid immediately on the job completion.

 

Cancellations, Return and Refund Policy

 

Once a deposit has been paid then this will not be subject to a refund, unless you call back within 5 minutes as a tradesman could already be on the way to assist you.

 

If a tradesman arrives to your property and you have not cancelled but no longer need his services, then the minimum cost of 1 hour still applies.

 

We also adhere to all guidelines set by PayPal.

 

If an engineer can not get to you within 5 hours we will give you an immediate refund.

 

 

WHAT INFORMATION DO WE COLLECT?

 

When you visit our Website you may provide us with two types of information:

  1. personal Information you provide to us on an individual basis during Registration or Booking our Services, In addition, if you choose to correspond with us by email, we may retain the content of your email messages together with your email address and our responses; and
  2. website use information collected as you and others browse our Website.

We maintain the highest standards of security, however even with this the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your Information we will use strict procedures and security features, storing your information on our secure servers to prevent unauthorised access.

Similar to other commercial websites, our Website utilises a standard technology called 'cookies' (see the explanation below, 'What Are Cookies?') and web server logs to collect information about how our Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

 

WHAT ARE COOKIES?

 

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

 

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?

 

As you browse on our Website, the Website uses its cookies to differentiate you from other users in order to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the Website are most popular. This helps us gather feedback in order to constantly improve our Website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not store any personal information that you provided to us in your cookies.

 

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

 

We use your Information in the following ways:

  • to ensure that content from our Website is presented in the most effective manner for you and your computer;
  • in accordance with your authorisation as expressed via 'opt-ins' at the point of Registration, if we have that facility.;
  • if you have given your consent by 'opting in' if app, at the point of Registration, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys.

We do NOT pass any of your Information to third party organisations:

  • if we buy or sell any business or assets in which case we may disclose your Information to the seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with the Police.

We do not process your personal data for marketing purposes. You can also exercise the right at any time by contacting us or by writing to us at the address at the beginning of this Privacy Policy.

“we do not store credit card details nor do we share customer details with any 3rd parties”

 

HOW DO WE PROTECT YOUR INFORMATION?

 

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send banking and birth details or information to us by email.

 

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?

 

You may request access to all your Information that we collect online and possibly maintain in our database by emailing us.if app.

 

WHAT ABOUT OTHER WEBSITES LINKED TO OUR WEBSITE?

 

We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website.

Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.

 

YOUR CONSENT

 

By using our Website you consent to the Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

 

In any case - “we do not store credit card details nor do we share customer details with any 3rd parties”

 

YOUR PERSONAL DATA

 

We do not store your payment information but store only from our online booking form ie job address and details for invoicing and HMRC.